Kroger Health
Kroger Health is part of The Kroger Co. and provides services at many grocery locations; its e-commerce solution provides an integrated patient experience for pharmacy, clinic, and nutrition services.
Kroger Health is part of The Kroger Co. and provides services at many grocery locations; its e-commerce solution provides an integrated patient experience for pharmacy, clinic, and nutrition services.
At Kroger Health, my work encompassed defining the profiles and account management for clinic patients and conceptualizing a unified health account management experience for clinic, pharmacy, and nutrition.
Provide a perspective on the user experience from the lens of a new-to-Kroger customer.
Design of account management and user preferences for health data with a dedicated product team.
Facilitating conversations and workshops to solve for complex systems integration.
Problem: in the fracas of providing ad-hoc care, numerous duplicate patient accounts were created (and continued to be created), which increased operational costs stemming from:
Solution: establish a process for unifying patient records into an Enterprise Master Patient Index.
As a facilitator, I held workshops to bring key actors together to plan the integrations required to achieve the goals of patient identification and data consolidation that would lead to:
I leveraged interactive prototypes to help product teams come together and plan the future of their interconnected products.
With many teams working to create a complete patient/customer profile and a consolidated health and wellness account management experience, it was crucial to visualize what data points were needed and to highlight which teams were responsible for them.
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